UX Researcher (Design Researcher)

Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. In any other consumer industry, the companies delivering such a poor customer experience would not survive. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across 200 specialties and 12k insurance plans. In doing so, we can make healthcare work like every other consumer sector, where …