{
  "assessmentTests": {
    "computer_literacy": {
      "name": "Computer Literacy",
      "desc": "30 scenario-based questions on Windows, browser, email, and Office — find out if you have the practical computer skills employers actually test for.",
      "recommendation": "Your computer skills profile",
      "results": {
        "basic": {
          "name": "Basic",
          "desc": "You can handle the essentials — opening files, browsing the web, sending emails — but many of the everyday shortcuts and built-in tools that save time are still unfamiliar. The gap between Basic and Intermediate is mostly habit: each of the areas you missed has a specific technique worth learning once. The good news is that computer literacy improves fast with deliberate practice, and every point on this scale translates directly to less friction at work.",
          "recommendation": "Focus on Windows shortcuts (Win+S, Alt+Tab, Alt+PrintScreen), browser basics (Ctrl+Shift+T, incognito mode), and email etiquette (BCC vs CC, out-of-office). Free resources: Microsoft Learn, GCFGlobal."
        },
        "intermediate": {
          "name": "Intermediate",
          "desc": "You have a solid foundation and can handle most day-to-day computer tasks without help. A few workplace scenarios — search operators, Excel formulas, track changes — are still trip points, but nothing that takes long to fix. You are in the range where targeted practice on your weak sub-scores would push you to Proficient quickly.",
          "recommendation": "Review the sub-scores above to see which area cost you the most points. Browser search operators (site:, quotes), Excel SUM and formula logic, and Word heading styles are the fastest wins from Intermediate to Proficient."
        },
        "proficient": {
          "name": "Proficient",
          "desc": "You are comfortably above the threshold for most IT support, administrative, and BPO roles. You know the right tool for the job, handle file management and email professionally, and can work in Office without needing hand-holding. The gap to Advanced is small — likely one or two specific scenarios — and worth closing if your role depends on these skills daily.",
          "recommendation": "Check which questions you missed and look up the specific techniques. At Proficient, the remaining gaps are usually narrow enough to fill in one focused session."
        },
        "advanced": {
          "name": "Advanced",
          "desc": "Excellent. You scored in the top band and handled every category of practical computer task correctly. You know how to recover unsaved work, write targeted search queries, protect documents before sending, and use Excel formulas in context — skills that most people learn only after repeated mistakes on the job. This score benchmarks well for IT support, senior administrative, and technical coordination roles.",
          "recommendation": "At this level, the next step is depth in the tools you use most: advanced Excel (VLOOKUP, pivot tables), scripting (Power Automate, macros), or cloud platform skills depending on your role."
        }
      },
      "questions": [
        {
          "question": "You saved a document to your desktop last week but can't remember the exact filename. What is the fastest way to find it?",
          "options": [
            {
              "icon": "",
              "label": "Open each folder on your desktop one by one until you find it"
            },
            {
              "icon": "",
              "label": "Restart the computer — Windows will show recently used files on boot"
            },
            {
              "icon": "",
              "label": "Ask IT to recover the file from the server backup"
            },
            {
              "icon": "",
              "label": "Use Windows Search (Win + S) and filter results by date modified"
            }
          ]
        },
        {
          "question": "You are working on a report and accidentally close the application without saving. Which feature should you check first to recover your work?",
          "options": [
            {
              "icon": "",
              "label": "The application's AutoRecover or AutoSave folder"
            },
            {
              "icon": "",
              "label": "The Recycle Bin — deleted files are stored there automatically"
            },
            {
              "icon": "",
              "label": "Windows Update history — it logs recent file changes"
            },
            {
              "icon": "",
              "label": "Task Manager — running processes list unsaved documents"
            }
          ]
        },
        {
          "question": "You need to copy a large folder from your desktop to a USB drive. After dragging it across, how can you confirm the copy completed without data loss?",
          "options": [
            {
              "icon": "",
              "label": "Compare the total file size of both folders in File Explorer"
            },
            {
              "icon": "",
              "label": "Check that the folder icon appeared on the USB drive"
            },
            {
              "icon": "",
              "label": "Restart Windows — it will warn you if any file was corrupted"
            },
            {
              "icon": "",
              "label": "Open one file in the destination folder to verify it looks normal"
            }
          ]
        },
        {
          "question": "Your colleague asks you to take a screenshot of only the active window — not the entire screen. Which keyboard shortcut does this?",
          "options": [
            {
              "icon": "",
              "label": "Ctrl + S"
            },
            {
              "icon": "",
              "label": "Alt + Print Screen"
            },
            {
              "icon": "",
              "label": "Win + D"
            },
            {
              "icon": "",
              "label": "Ctrl + Print Screen"
            }
          ]
        },
        {
          "question": "You need to open a second application quickly without leaving the one you are currently using. What is the most efficient method?",
          "options": [
            {
              "icon": "",
              "label": "Minimize the current application, find the new one on the desktop, open it"
            },
            {
              "icon": "",
              "label": "Press Alt + Tab to see open windows, then click the one you need"
            },
            {
              "icon": "",
              "label": "Log out and log back in — Windows will restore your last session"
            },
            {
              "icon": "",
              "label": "Use the Run dialog (Win + R) and type the application name"
            }
          ]
        },
        {
          "question": "A file you downloaded keeps opening in the wrong application. How do you permanently change which program opens that file type?",
          "options": [
            {
              "icon": "",
              "label": "Right-click the file, choose 'Open with', then select 'Always use this app'"
            },
            {
              "icon": "",
              "label": "Delete and re-download the file — it will open correctly next time"
            },
            {
              "icon": "",
              "label": "Rename the file extension to match the correct application"
            },
            {
              "icon": "",
              "label": "Press F2 on the file to edit its internal format settings"
            }
          ]
        },
        {
          "question": "You want to free up disk space on your C: drive. Which built-in Windows tool is designed for this without risking important files?",
          "options": [
            {
              "icon": "",
              "label": "Task Manager — it shows which apps are using the most storage"
            },
            {
              "icon": "",
              "label": "Device Manager — it lists hardware drivers you can uninstall"
            },
            {
              "icon": "",
              "label": "System Restore — it deletes old restore points to reclaim space immediately"
            },
            {
              "icon": "",
              "label": "Disk Cleanup — it removes temporary files, cache, and Recycle Bin contents"
            }
          ]
        },
        {
          "question": "You need to create a shortcut to a shared network folder so your team can access it with one click from the desktop. How do you do this?",
          "options": [
            {
              "icon": "",
              "label": "Copy the folder to your desktop — Windows will maintain the link automatically"
            },
            {
              "icon": "",
              "label": "Press Win + E and pin the folder to the Quick Access bar only"
            },
            {
              "icon": "",
              "label": "Email the network path to your team and ask them to open it manually each time"
            },
            {
              "icon": "",
              "label": "Right-click the network folder and choose 'Create shortcut', then move it to the desktop"
            }
          ]
        },
        {
          "question": "You are researching a topic and want to open several results from a search page without losing your place. What is the best approach?",
          "options": [
            {
              "icon": "",
              "label": "Click each link, read it, press Back, then click the next link"
            },
            {
              "icon": "",
              "label": "Right-click each link and select 'Open in new tab', then switch between tabs"
            },
            {
              "icon": "",
              "label": "Copy each URL into a new browser window"
            },
            {
              "icon": "",
              "label": "Bookmark each page before reading it to avoid losing your place"
            }
          ]
        },
        {
          "question": "You accidentally closed a browser tab you needed. How do you reopen it without searching for the page again?",
          "options": [
            {
              "icon": "",
              "label": "Press Ctrl + Z — it undoes the last browser action"
            },
            {
              "icon": "",
              "label": "Go to History and find the page manually"
            },
            {
              "icon": "",
              "label": "Press Ctrl + Shift + T to reopen the most recently closed tab"
            },
            {
              "icon": "",
              "label": "Press F5 to refresh the browser — it restores closed tabs"
            }
          ]
        },
        {
          "question": "You want to search specifically for pages from a government website (.gov) about climate policy. Which Google search would give the most targeted results?",
          "options": [
            {
              "icon": "",
              "label": "climate policy government official website"
            },
            {
              "icon": "",
              "label": "\"climate policy\" type:gov"
            },
            {
              "icon": "",
              "label": "climate policy site:.gov"
            },
            {
              "icon": "",
              "label": "climate policy domain=gov"
            }
          ]
        },
        {
          "question": "A colleague asks you to clear the browser cache on a shared computer so a web application loads fresh data. Where do you find this option in Chrome?",
          "options": [
            {
              "icon": "",
              "label": "Settings → Appearance → Reset to default"
            },
            {
              "icon": "",
              "label": "Right-click the page → Inspect → Application → Clear"
            },
            {
              "icon": "",
              "label": "Settings → Privacy and security → Clear browsing data"
            },
            {
              "icon": "",
              "label": "Tools → Refresh All Pages"
            }
          ]
        },
        {
          "question": "You need to fill in the same login credentials on a website you visit daily. What feature saves you from typing them every time?",
          "options": [
            {
              "icon": "",
              "label": "The browser's built-in password manager / autofill"
            },
            {
              "icon": "",
              "label": "Bookmarking the login page"
            },
            {
              "icon": "",
              "label": "Pinning the tab so it stays open permanently"
            },
            {
              "icon": "",
              "label": "Using Incognito mode — it stores logins between sessions"
            }
          ]
        },
        {
          "question": "You are working on a shared computer and don't want your browsing history or cookies saved after your session. Which mode should you use?",
          "options": [
            {
              "icon": "",
              "label": "Reader Mode — it strips tracking scripts from pages"
            },
            {
              "icon": "",
              "label": "Safe Mode — it disables all browser extensions and data saving"
            },
            {
              "icon": "",
              "label": "Incognito / Private Browsing mode"
            },
            {
              "icon": "",
              "label": "Compatibility Mode — it prevents cookies by default"
            }
          ]
        },
        {
          "question": "A file you downloaded from a website is not opening. You check and the file is only 1 KB even though the website said it was 5 MB. What most likely happened?",
          "options": [
            {
              "icon": "",
              "label": "The file is compressed — 1 KB is normal for zip archives"
            },
            {
              "icon": "",
              "label": "The browser converted the file to a smaller format on download"
            },
            {
              "icon": "",
              "label": "The download was interrupted or failed partway through"
            },
            {
              "icon": "",
              "label": "Your antivirus quarantined part of the file automatically"
            }
          ]
        },
        {
          "question": "You receive an email asking you to reply to everyone in a group thread with an update. Which option should you choose?",
          "options": [
            {
              "icon": "",
              "label": "Forward — this sends your reply to the original sender only"
            },
            {
              "icon": "",
              "label": "Reply — this sends your reply to all recipients of the original message"
            },
            {
              "icon": "",
              "label": "Reply All — this sends your reply to every recipient of the original message"
            },
            {
              "icon": "",
              "label": "CC the group manually in a new message"
            }
          ]
        },
        {
          "question": "You are sending a company-wide announcement and want recipients to receive it without seeing each other's email addresses. Which field do you use?",
          "options": [
            {
              "icon": "",
              "label": "CC — it hides all recipients from each other automatically"
            },
            {
              "icon": "",
              "label": "Reply-To — it routes replies without revealing addresses"
            },
            {
              "icon": "",
              "label": "Forward — it strips address headers before sending"
            },
            {
              "icon": "",
              "label": "BCC — recipients cannot see other BCC addresses"
            }
          ]
        },
        {
          "question": "A colleague emails you a 20 MB video file but you need to send them a 25 MB presentation in return. Your email server rejects attachments over 20 MB. What is the best solution?",
          "options": [
            {
              "icon": "",
              "label": "Split the presentation into two emails with smaller attachments"
            },
            {
              "icon": "",
              "label": "Reduce the presentation to under 20 MB by deleting slides"
            },
            {
              "icon": "",
              "label": "Ask IT to temporarily increase your attachment limit"
            },
            {
              "icon": "",
              "label": "Upload the file to a cloud drive and send a sharing link instead"
            }
          ]
        },
        {
          "question": "You are going on holiday for a week. How do you let people who email you know you are unavailable and when you will return?",
          "options": [
            {
              "icon": "",
              "label": "Ask a colleague to monitor your inbox and reply manually"
            },
            {
              "icon": "",
              "label": "Create a rule to delete all incoming messages while you are away"
            },
            {
              "icon": "",
              "label": "Set up an Out-of-Office auto-reply in your email settings"
            },
            {
              "icon": "",
              "label": "Change your email signature to include your return date"
            }
          ]
        },
        {
          "question": "You want to keep all emails from a specific project in one place for easy reference. What is the most organised approach?",
          "options": [
            {
              "icon": "",
              "label": "Create a dedicated email folder and move or filter project messages into it"
            },
            {
              "icon": "",
              "label": "Leave them in the inbox and search for them when needed"
            },
            {
              "icon": "",
              "label": "Print every email and file it in a physical folder"
            },
            {
              "icon": "",
              "label": "Star the emails — starred items are automatically grouped by sender"
            }
          ]
        },
        {
          "question": "You receive an urgent email from your bank asking you to click a link and verify your account details immediately. What should you do?",
          "options": [
            {
              "icon": "",
              "label": "Click the link — your bank uses secure HTTPS so it is safe"
            },
            {
              "icon": "",
              "label": "Do not click; instead navigate directly to your bank's website by typing the URL yourself"
            },
            {
              "icon": "",
              "label": "Reply to the email asking for more details before clicking"
            },
            {
              "icon": "",
              "label": "Forward the email to your colleagues to warn them"
            }
          ]
        },
        {
          "question": "You need to send the same newsletter to 500 contacts. Entering each address manually in the To field would expose everyone's contact to the list. What is the correct approach?",
          "options": [
            {
              "icon": "",
              "label": "Send 500 individual emails one by one"
            },
            {
              "icon": "",
              "label": "Use a mailing list or email marketing tool that handles BCC or subscriber segmentation automatically"
            },
            {
              "icon": "",
              "label": "Put all 500 addresses in the To field — modern email clients hide them"
            },
            {
              "icon": "",
              "label": "Export the contact list and attach it as a file to one email"
            }
          ]
        },
        {
          "question": "You need to make a heading stand out in a Word document and ensure it stays consistently formatted throughout. What is the best practice?",
          "options": [
            {
              "icon": "",
              "label": "Apply a built-in Heading style from the Styles panel so formatting is consistent and updates everywhere at once"
            },
            {
              "icon": "",
              "label": "Manually bold and increase the font size each time you type a heading"
            },
            {
              "icon": "",
              "label": "Copy and paste the first heading you format over every subsequent one"
            },
            {
              "icon": "",
              "label": "Use a different font colour for each heading level to distinguish them visually"
            }
          ]
        },
        {
          "question": "In Excel, you want to total the values in cells B2 through B10. Which formula is correct?",
          "options": [
            {
              "icon": "",
              "label": "=ADD(B2:B10)"
            },
            {
              "icon": "",
              "label": "=SUM(B2:B10)"
            },
            {
              "icon": "",
              "label": "=TOTAL(B2,B10)"
            },
            {
              "icon": "",
              "label": "=B2+B3+B4+B5+B6+B7+B8+B9+B10"
            }
          ]
        },
        {
          "question": "You finish a Word document and save it as .docx, but your client says they use an older version of Word that cannot open .docx files. What should you do?",
          "options": [
            {
              "icon": "",
              "label": "Save a copy using 'Save As' and choose Word 97-2003 (.doc) format"
            },
            {
              "icon": "",
              "label": "Email the document and ask the client to upgrade Word"
            },
            {
              "icon": "",
              "label": "Convert the document to a PDF — older Word versions open PDFs natively"
            },
            {
              "icon": "",
              "label": "Rename the file extension from .docx to .doc in File Explorer"
            }
          ]
        },
        {
          "question": "In Excel, cell C1 contains a price and cell D1 contains a tax rate. You want E1 to show the price including tax. Which formula is correct?",
          "options": [
            {
              "icon": "",
              "label": "=C1 + D1"
            },
            {
              "icon": "",
              "label": "=C1 * (1 + D1)"
            },
            {
              "icon": "",
              "label": "=C1 / D1"
            },
            {
              "icon": "",
              "label": "=SUM(C1, D1%)"
            }
          ]
        },
        {
          "question": "You are presenting a PowerPoint deck and your next slide should stay hidden until a specific moment. How do you keep it in the file but skip it during the presentation?",
          "options": [
            {
              "icon": "",
              "label": "Delete the slide and recreate it at the right moment"
            },
            {
              "icon": "",
              "label": "Right-click the slide thumbnail and choose 'Hide Slide'"
            },
            {
              "icon": "",
              "label": "Move the slide to the end of the deck and advance manually"
            },
            {
              "icon": "",
              "label": "Cover the slide with a blank white text box during editing"
            }
          ]
        },
        {
          "question": "You have a 200-row Excel spreadsheet and need to see the column headers while scrolling down. What feature keeps them visible?",
          "options": [
            {
              "icon": "",
              "label": "Use 'Freeze Panes' to lock the top row in place"
            },
            {
              "icon": "",
              "label": "Select the header row and apply bold formatting"
            },
            {
              "icon": "",
              "label": "Set the header row height to be taller than other rows"
            },
            {
              "icon": "",
              "label": "Print Titles — it adds headers to every printed page but not the screen"
            }
          ]
        },
        {
          "question": "A colleague sends you a Word document to review. You need to suggest changes without permanently altering the original text. Which feature should you use?",
          "options": [
            {
              "icon": "",
              "label": "Highlight the sections you disagree with in yellow"
            },
            {
              "icon": "",
              "label": "Delete the old text and type your version in red"
            },
            {
              "icon": "",
              "label": "Save a copy of the document with your changes and email it back"
            },
            {
              "icon": "",
              "label": "Enable Track Changes so edits appear as marked-up suggestions the author can accept or reject"
            }
          ]
        },
        {
          "question": "You need to send a final report to a client and want to ensure they cannot accidentally edit the content. Which file format is best?",
          "options": [
            {
              "icon": "",
              "label": "Send the .docx file — recipients cannot edit documents sent by email"
            },
            {
              "icon": "",
              "label": "Password-protect the Word file with an 8-character password"
            },
            {
              "icon": "",
              "label": "Save as .txt — plain text files have no editable formatting"
            },
            {
              "icon": "",
              "label": "Export the document as a PDF before sending"
            }
          ]
        }
      ],
      "optionOrderVersion": "7cf68711b608114d"
    }
  }
}