{ "assessmentTests": { "situational_judgement": { "name": "Situational Judgement Test", "desc": "Work through 25 realistic workplace scenarios and choose the most effective response — a fast, practical check of judgement under everyday pressure, used widely in graduate schemes and customer-facing hiring.", "recommendation": "Your workplace judgement profile", "scope": { "title": "What this test measures — and what it does not", "measures": "How you tend to choose among realistic response options in workplace situations: escalation judgement (when and how to involve someone else), prioritisation under competing demands, integrity and ownership, empathy in communication, and boundary-setting in collaboration. Each scenario asks which response is most effective by consensus professional practice, not which one is provably correct the way a maths answer is.", "excludes": "This is not a personality inventory: it does not describe who you are, only which response you pick on a screen, and it does not confirm you would act the same way under real pressure. It carries no technical, legal or role-specific knowledge, and no scenario depends on one country's employment law or workplace regulations.", "standing": "Situational judgement tests are used widely in graduate schemes, healthcare selection (including the UCAT SJT) and customer-facing hiring, but this is a practice and self-assessment tool, not an accredited, proctored or certifying exam. Every keyed answer is explained afterwards in terms of the underlying competency it reflects — treat the result as a prompt for reflection and practice, not as a certified score to submit to an employer." }, "questions": [ { "question": "A customer at the counter is raising their voice because their order is late. You're the first point of contact and don't have the authority to issue refunds.", "options": [ { "icon": "🧭", "label": "Point out to the customer that raising their voice won't speed anything up." }, { "icon": "🧭", "label": "Apologise, explain what's possible now, and call a supervisor about the refund." }, { "icon": "🧭", "label": "Repeat the official delay policy word for word until the complaint stops." }, { "icon": "🧭", "label": "Go ahead and process the refund yourself, even without the authority to do it." } ] }, { "question": "You start the day with three tasks due by 5pm: a report your manager is waiting on, a routine data-entry job, and a two-minute question from a colleague. You can't do everything at once.", "options": [ { "icon": "🧭", "label": "Start with the data entry, simply because it landed first." }, { "icon": "🧭", "label": "Leave the report until last so smaller jobs are out of the way first." }, { "icon": "🧭", "label": "Answer the quick question, start the report, and flag your manager if timing tightens." }, { "icon": "🧭", "label": "Hold off on everything until your manager tells you the order to do it in." } ] }, { "question": "You realise, two days after sending it, that a report you sent to your team contained a calculation error that changes one of the headline numbers. No one has mentioned it yet.", "options": [ { "icon": "🧭", "label": "Stay quiet about it unless someone else happens to notice." }, { "icon": "🧭", "label": "Tell the team promptly, correct the number, and flag any decisions it affected." }, { "icon": "🧭", "label": "Quietly correct the figure in your own files going forward." }, { "icon": "🧭", "label": "Mention it in passing at the next meeting, rather than raising it any sooner." } ] }, { "question": "A colleague seems distracted and unusually quiet in a meeting. Afterwards, they mention they're dealing with a family issue at home.", "options": [ { "icon": "🧭", "label": "Suggest they try to leave personal matters at the door at work." }, { "icon": "🧭", "label": "Ask for the full story so you understand exactly what's going on." }, { "icon": "🧭", "label": "Let the comment pass entirely, as though it had never really been mentioned." }, { "icon": "🧭", "label": "Acknowledge it briefly, offer to lighten their workload, and leave the rest to them." } ] }, { "question": "A colleague from another team asks you to take on part of their project \"just this once\" because they've fallen behind. It isn't part of your role, and taking it on would delay your own deadline.", "options": [ { "icon": "🧭", "label": "Take the whole thing on so you don't let them down." }, { "icon": "🧭", "label": "Explain your deadline, and offer a smaller, specific piece of help instead." }, { "icon": "🧭", "label": "Tell them plainly that it isn't your job." }, { "icon": "🧭", "label": "Say yes for now, and work out the details later." } ] }, { "question": "While reviewing expense claims, you spot one from a senior colleague that looks like it might not follow the normal rules. You're not certain, and the amount involved is small.", "options": [ { "icon": "🧭", "label": "Approve it as usual — it's a small amount, not worth the friction." }, { "icon": "🧭", "label": "Report it straight to senior management as a breach of policy." }, { "icon": "🧭", "label": "Reject the claim without giving a reason." }, { "icon": "🧭", "label": "Ask them to clarify the claim, then check it against policy." } ] }, { "question": "Midway through a task due this afternoon, your manager asks you to also prepare slides for a meeting tomorrow morning. Both now compete for the same hours.", "options": [ { "icon": "🧭", "label": "Flag today's deadline, and ask which task should take priority." }, { "icon": "🧭", "label": "Drop the current task at once, since a manager asked." }, { "icon": "🧭", "label": "Do the slides first — tomorrow feels more pressing." }, { "icon": "🧭", "label": "Try to make progress on both at the same time." } ] }, { "question": "You're asked in a meeting whether a project is on track. It technically is, today, but you know of a risk two weeks out that could delay it.", "options": [ { "icon": "🧭", "label": "Say it's on track, and leave the risk for another time." }, { "icon": "🧭", "label": "Say it's on track, since that's technically true right now." }, { "icon": "🧭", "label": "Raise the risk only if someone happens to ask about it." }, { "icon": "🧭", "label": "Say it's on track today, and flag the risk you're watching." } ] }, { "question": "A customer sends an angry email about a service failure. The tone is unprofessional, but the problem underneath it is real.", "options": [ { "icon": "🧭", "label": "Address the real problem calmly, without commenting on the tone used." }, { "icon": "🧭", "label": "Match their tone back, so they know it's being taken seriously." }, { "icon": "🧭", "label": "Reply only to point out that the email was unprofessional." }, { "icon": "🧭", "label": "Wait a few days before replying, so they cool down first." } ] }, { "question": "You're added to a group chat for a project you're not actually working on. Messages keep pulling your attention throughout the day.", "options": [ { "icon": "🧭", "label": "Mute the chat completely, and stop looking at it." }, { "icon": "🧭", "label": "Ask to be removed, or say clearly this isn't your project." }, { "icon": "🧭", "label": "Keep reading every message, in case something turns out relevant." }, { "icon": "🧭", "label": "Complain about the chat to other colleagues instead of the group." } ] }, { "question": "You notice a piece of equipment you use daily making an unusual noise. It still works, and reporting it will likely take it out of service for a day.", "options": [ { "icon": "🧭", "label": "Report it to be checked, even though it means downtime." }, { "icon": "🧭", "label": "Keep using it as normal, since it still works fine." }, { "icon": "🧭", "label": "Try to fix the noise yourself, without telling anyone." }, { "icon": "🧭", "label": "Mention it informally to a colleague, not to whoever manages it." } ] }, { "question": "You have a full afternoon of scheduled work when a long-standing client calls with an urgent question. Answering it properly would take about fifteen minutes.", "options": [ { "icon": "🧭", "label": "Take fifteen minutes now, then rework the rest of the afternoon." }, { "icon": "🧭", "label": "Tell the client you're too busy, and to call back tomorrow." }, { "icon": "🧭", "label": "Drop the whole afternoon to focus on the client instead." }, { "icon": "🧭", "label": "Hand it to a colleague who has no context on it." } ] }, { "question": "A teammate takes credit for an idea that was actually yours, in a meeting, in front of your manager. No one else in the room knows any different.", "options": [ { "icon": "🧭", "label": "Calmly clarify your contribution, in the moment or shortly after." }, { "icon": "🧭", "label": "Say nothing — raising it might come across as petty." }, { "icon": "🧭", "label": "Confront the teammate angrily, right there in front of everyone." }, { "icon": "🧭", "label": "Go to your manager afterwards, to complain about the teammate." } ] }, { "question": "A new team member makes a mistake that causes some rework. They look visibly anxious when you point it out.", "options": [ { "icon": "🧭", "label": "Focus only on the extra work the mistake has caused." }, { "icon": "🧭", "label": "Calmly explain the fix, frame it as normal learning, and confirm it lands." }, { "icon": "🧭", "label": "Avoid mentioning the mistake at all, so they feel better." }, { "icon": "🧭", "label": "Tell them not to worry about it, and simply drop the subject entirely." } ] }, { "question": "You're asked to informally mentor a new hire, on top of your existing workload. None of your other deadlines or targets are adjusted to make room for it.", "options": [ { "icon": "🧭", "label": "Agree without mentioning the workload, and try to absorb it quietly." }, { "icon": "🧭", "label": "Decline outright — it wasn't part of your job description." }, { "icon": "🧭", "label": "Agree to mentor, and raise what should give elsewhere with your manager." }, { "icon": "🧭", "label": "Agree, but give the new hire only minimal time." } ] }, { "question": "You overhear part of a conversation that might mean a colleague is planning to leave the company. You're not sure what you actually heard, and it isn't your business to ask directly.", "options": [ { "icon": "🧭", "label": "Tell their manager right away, based on what you overheard." }, { "icon": "🧭", "label": "Do nothing with a secondhand fragment — it isn't yours to act on." }, { "icon": "🧭", "label": "Ask the colleague directly, and repeatedly, what they meant." }, { "icon": "🧭", "label": "Pass along what you heard to someone else, to see if others know more." } ] }, { "question": "You're given a new task described as \"urgent\" by someone outside your usual reporting line. You're already midway through a task your manager set as today's priority.", "options": [ { "icon": "🧭", "label": "Switch to the new task at once, since it was called urgent." }, { "icon": "🧭", "label": "Ignore the request, since it didn't come from your manager." }, { "icon": "🧭", "label": "Try to make headway on both tasks at once." }, { "icon": "🧭", "label": "Check with your manager how the two priorities should be weighed." } ] }, { "question": "You're filling in a routine report and notice that a fully accurate account of a delay makes your own team look worse than a softened version would. Nobody has asked you to shade it either way.", "options": [ { "icon": "🧭", "label": "Soften the wording, so the delay reads as smaller than it was." }, { "icon": "🧭", "label": "Leave the delay out of the report entirely." }, { "icon": "🧭", "label": "Report the delay accurately, reason included, even though it's unflattering." }, { "icon": "🧭", "label": "Report it accurately, but only if directly asked about it." } ] }, { "question": "You have to tell a long-standing client that a feature they specifically asked for won't be delivered as promised. The deadline for telling them is now, not later.", "options": [ { "icon": "🧭", "label": "Delay telling them as long as possible, in case things change." }, { "icon": "🧭", "label": "Send a brief note with no explanation, to sidestep an awkward talk." }, { "icon": "🧭", "label": "Let an uninvolved colleague be the one to deliver the news." }, { "icon": "🧭", "label": "Tell them directly and early, explain why, and offer a real alternative." } ] }, { "question": "A colleague regularly messages you with work questions well outside your agreed hours. Each time, they expect a quick reply.", "options": [ { "icon": "🧭", "label": "Say plainly you'll reply during working hours, and hold to it." }, { "icon": "🧭", "label": "Keep replying instantly every time, so as not to seem unhelpful." }, { "icon": "🧭", "label": "Stop replying to them altogether, without saying anything about it." }, { "icon": "🧭", "label": "Complain about it to other colleagues, rather than to them." } ] }, { "question": "Partway through a task, you realise the instructions you were given were incomplete on one key detail. The person who briefed you is in back-to-back meetings for the next few hours.", "options": [ { "icon": "🧭", "label": "Wait until they're free, even if the whole task stalls." }, { "icon": "🧭", "label": "Guess at the missing detail, and proceed as if it were confirmed." }, { "icon": "🧭", "label": "Ask one specific question about the detail, and keep going on what's clear." }, { "icon": "🧭", "label": "Ask a colleague who also doesn't know, just for some reassurance." } ] }, { "question": "You're handling four small tasks for four different colleagues, all due today. Partway through the morning, it becomes clear you can't finish all four to a good standard in the time left.", "options": [ { "icon": "🧭", "label": "Rush through all four, finishing each one at lower quality." }, { "icon": "🧭", "label": "Finish the two easiest, and let the other two run out unmentioned." }, { "icon": "🧭", "label": "Tell each colleague where things stand, and agree what can slip." }, { "icon": "🧭", "label": "Focus only on whichever colleague seems most senior." } ] }, { "question": "You find a way to finish a task faster by skipping a verification step that's officially required. Nobody would likely notice if you skipped it just this once.", "options": [ { "icon": "🧭", "label": "Skip the step this once — the deadline's tight, and no one checks." }, { "icon": "🧭", "label": "Skip it, but plan to do it properly next time." }, { "icon": "🧭", "label": "Skip it, and don't mention that you did." }, { "icon": "🧭", "label": "Follow the step as required, and flag if the deadline needs to move." } ] }, { "question": "In a team review, you need to tell a colleague that their recent work has been below standard. Two other teammates are in the room.", "options": [ { "icon": "🧭", "label": "Keep the group discussion general, and raise specifics with them privately after." }, { "icon": "🧭", "label": "Say it plainly in front of the group, so the standard is clear." }, { "icon": "🧭", "label": "Avoid the topic in front of the group, and never raise it." }, { "icon": "🧭", "label": "Hint at it vaguely, so only that person understands, not the others." } ] }, { "question": "You're leading a small cross-team piece of work. One contributor keeps missing agreed deliverable dates, and it's now putting the whole timeline at risk. You don't manage this person directly.", "options": [ { "icon": "🧭", "label": "Quietly absorb the extra work yourself, so the deadline still holds." }, { "icon": "🧭", "label": "Go straight to their manager, without speaking to them first." }, { "icon": "🧭", "label": "Talk to them directly first, then loop in their manager only if the pattern continues." }, { "icon": "🧭", "label": "Say nothing about it, and let the timeline slip anyway — it's not your call." } ] } ], "results": { "developing": { "name": "Instinct Over Method", "desc": "Your answers lean toward the responses that feel decisive or kind in the moment rather than the ones that hold up a day later. The most common pattern here is solving things alone that should have been raised, and agreeing to things that quietly cost someone else. Neither is a character judgement. It is the default most people bring before they have been burned by it.", "recommendation": "Before choosing, ask two things of each option: who else needs to know, and what does this commit me to tomorrow. Then read the explanation for every scenario you got wrong. The competency it names tells you which of the five habits to work on first." }, "average": { "name": "Sound Everyday Judgement", "desc": "You pick sensible responses in ordinary situations and get less sure when two reasonable duties conflict: the deadline against the colleague, the honest answer against the smooth one. That is the point of a judgement test, and it is where keyed answers most often differ from intuition. The effective response is frequently slower and more transparent than the one that feels responsible.", "recommendation": "Look at your five competency scores rather than the total. One is almost always trailing, and it is usually the same one that causes friction at work. Read that competency’s five scenarios together, because the pattern is far easier to see across all five than in any single one." }, "above_average": { "name": "Reliable Under Pressure", "desc": "You escalate at roughly the right threshold, keep your commitments proportionate, and choose responses that survive being repeated back to a third party. That last property is what employers are really testing for. Where you still slip is the small set of situations where the effective answer means saying something uncomfortable early rather than managing it privately.", "recommendation": "Re-read the scenarios you missed and note which direction the error ran: did you over-escalate or under-escalate, over-commit or under-commit? Judgement errors are almost always one-directional, and knowing your direction is worth more than a higher score." }, "superior": { "name": "Strong Workplace Judgement", "desc": "You consistently picked responses that are effective rather than merely appealing: raising things at the right level, protecting other people’s time as well as your own, and handling the integrity items without hedging. Profiles like this map onto the behaviour graduate schemes and customer-facing roles screen for, because the choices hold up when the situation is described to a manager afterwards.", "recommendation": "The gap between choosing well on a screen and acting well under real pressure is the part this test cannot measure. Take the two scenarios that felt least comfortable and think through what would have made you choose differently on a bad day. That is where judgement actually fails." }, "exceptional": { "name": "Exceptional Judgement", "desc": "You matched the keyed response across nearly all five competencies, including the scenarios built so the caring answer and the effective answer point in different directions. Staying direct without being harsh, and supportive without absorbing other people’s work, is the hardest balance this format tests and the rarest to hold consistently.", "recommendation": "You have little to gain from more scenarios. The useful next step is the other half of the picture: how you are likely to behave rather than what you would choose. A work-style or personality test will show you where your instincts and your judgement diverge under stress." } }, "retakePrompt": { "lastResult": "Your last result:", "evolvedHint": "Judgement shifts with experience. This one is worth retaking after a few months at work.", "retakeButton": "Retake this test" }, "optionOrderVersion": "37d551fd287cd0b6" } }, "testNames": { "situational-judgement": "Situational Judgement Test" } }