How AI Helps Jobseekers2023n = 5,179
GenAI customer support: +14% output; +34% for junior agents (n~5,179)
Generative AI assistance for customer support agents raised hourly resolution rates by 14% on average; the bottom-quintile (least experienced) workers saw a 34% gain, collapsing the performance gap with senior colleagues.
Primary source
Brynjolfsson, Li & Raymond, NBER WP 31161
https://www.nber.org/papers/w31161Published 2023 — sample n = 5,179 — compiled by JobCannon Research.
Why this stat matters
This figure belongs to the how ai helps jobseekersvertical of JobCannon's ongoing review of hiring, AI, and career-outcome research. We track it because it is one of the few primary-source estimates with a published sample, methodology, or legal record. Cite the original source first; this page exists to make the figure easy to find and link to.
Related stats
- AI writing help raised hires by 7.8% (RCT, n=480,948)NBER Working Paper 30886 (Wiles, Munyikwa & Horton) — 2023
- ChatGPT: -40% time, +18% quality (Science, n=453)Noy & Zhang, Science 381(6654) — 2023
- BCG + GPT-4: 12% more tasks, 25% faster, 40% quality gain (n=758)Dell'Acqua et al., Harvard Business School WP 24-013 — 2023
- GitHub Copilot: 55% faster coding tasks (n=88 developers)Kalliamvakou, GitHub Research blog — 2022
Find your career fit
JobCannon assessments map your strengths to careers using primary-source research like this one. Free, no signup required.
Take the Career Match Test