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Heuristic Evaluation

⬢ 層級 1軟技能
中等
薪資影響
1 個月
學習時長
容易
難度
1
職業
一覽

Heuristic evaluation is a low-cost usability method where experts inspect an interface against predefined principles (visibility, control, error prevention, etc.). Finds 60-90% of usability issues at 1/10th the cost of user testing. Used by design teams and startups. Mastery takes 2-4 weeks. Practitioners earn 15-20% premium because they spot design problems early (preventing expensive fixes). Table stakes for product designers and PM/engineer hybrids. Not a technical skill but crucial for user-focused product thinking.

什麼是 Heuristic Evaluation

Heuristic evaluation is a usability inspection method where experts review an interface against established design principles (Nielsen's 10 heuristics). Evaluators spend 1-2 hours systematically checking the interface, noting problems. Results are aggregated and prioritized by severity. Unlike user testing (which observes real users), heuristic evaluation is an expert-driven, rapid method. It finds most common issues without recruiting users.

🔧 工具與生態
Nielsen's 10 HeuristicsHeuristic Evaluation ChecklistsAxe DevToolsWave Accessibility ToolGoogle LighthouseUserTestingFigmaHotjarSession RecordingsFeedback Tools

📋 開始之前

Design Thinking

💰 各地區薪資

地區初級中級高級
USA$65,000$100,000$150,000
UK£40,000£62,000£92,000
EU€45,000€70,000€105,000
CANADACA$70,000CA$110,000CA$165,000

🎯 使用 Heuristic Evaluation 的職業

Product Operations Manager

❓ 常見問題

What are the 10 usability heuristics?
(1) System status visibility, (2) real-world language, (3) user control, (4) system standards, (5) error prevention, (6) recognition vs. recall, (7) flexibility and shortcuts, (8) aesthetics and minimalism, (9) error messages, (10) help and documentation. Memorize these. They're your framework for evaluation.
How many evaluators do I need?
3-5 expert evaluators find 60-90% of issues. One evaluator = 35% coverage. More evaluators = diminishing returns. 5 evaluators find most issues, 6th evaluator adds little. Budget 3-5 experts.
Can non-designers do heuristic evaluation?
Yes. Heuristics are simple (check visibility, check error messages). Developers, PMs, even users can evaluate. Expert evaluators (designers) go deeper. Hybrid teams catch more issues.
How is heuristic evaluation different from user testing?
Heuristic = expert opinion, fast, cheap ($500-$2K). User testing = real users, accurate but slow ($5K-$20K). Use heuristic early (design validation), user testing later (verification). Both complementary.
What severity ratings should I use?
Critical (blocks task), Major (slows user significantly), Minor (aesthetic, rare impact). Focus on Critical and Major. Minor issues accumulate but aren't worth fixing if budget is tight.
How do I prioritize fixes from a heuristic evaluation?
Severity × Frequency. A critical issue affecting 1% of users = lower priority than major issue affecting 50% of users. Combine evaluation results with analytics data.

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