Klaviyo is a customer communication platform specializing in email and SMS marketing for e-commerce. You create campaigns (one-off email broadcasts), automation flows (triggered by user actions), and segment audiences (by purchase history, behavior, properties). Klaviyo integrates with Shopify, WooCommerce, and custom APIs—automatically captures customer events (purchase, browse, review) and uses them for segmentation and triggering. The platform provides email editor (drag-and-drop or code), A/B testing, analytics (opens, clicks, revenue), and list management.