Refund Policy

14-Day Money-Back Guarantee

We offer a no-questions-asked 14-day money-back guarantee on every paid plan — premium reports, All Access subscriptions, and organisation plans. If you are not satisfied for any reason within 14 days of purchase, contact us and we will refund the full amount.

Your Statutory Rights (UK / EU)

If you are a consumer in the UK or EU, your statutory rights are set out in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

You have a 14-day cooling-off period from the date of purchase to cancel and receive a full refund.

Note: digital content (premium assessment reports) is delivered immediately upon purchase. By proceeding to checkout you acknowledge that the cooling-off period for digital content ends as soon as we begin delivery, except where our 14-day money-back guarantee applies (which is more generous than the statutory minimum).

Our 14-day money-back guarantee gives you stronger rights than the statutory minimum and applies regardless of the digital-content waiver.

How to Request a Refund

1. Email hello@jobcannon.io from the address used at purchase.
2. Include your purchase confirmation number or the email address used at checkout.
3. Briefly tell us the reason (optional, but helps us improve).
4. We aim to process refunds within 5 business days. The funds appear in your original payment method within 5–10 business days, depending on your bank.

Disputing a Charge

If you believe a charge was made in error or without your authorisation, please contact us first so we can resolve it directly. If you raise a chargeback with your card issuer before contacting us, we may be unable to process a separate refund.

Contact

Refund questions: hello@jobcannon.io. We respond within 1–2 business days. JobCannon LTD, 41 Devonshire Street, Ground Floor, London, W1G 7AJ.