Order Management Systems OMS

Order Management System (OMS) orchestrates the entire order-to-delivery process. Receives orders from all channels (website, app, in-store, marketplace). Routes to fulfillment (warehouse, drop-ship, ship-from-store). Tracks status. Manages returns. Integrates with shipping, inventory, accounting, and customer service. Core functions: order intake, inventory checking, fulfillment routing, shipping label generation, tracking, returns processing.